Drain Doctor Gloucestershire franchise manager, Ruth Ryder, was honoured with the President’s award by the Dwyer Group EU at their ceremony in Berlin in recognition of her outstanding dedication and resolve over the past year.

She was praised for the exceptional resilience and determination to keep the business running effectively following some challenges both professionally and personally.

‘All the more determined’

Ruth was overwhelmed and said: “I am so flattered to receive this award and would never have expected it, particularly when I know the other great franchisees in the network. We have all had a difficult and sad time in recent months, with both my husband and our franchise owner, Nick Cousins, having passed away. This has made me all the more determined to hold both my family and the franchise together, and whilst the demands of work have been incredibly challenging at times, they have also been a good distraction from my personal grief. I could not, however, have got through this without the incredible support of the team of people with whom I work at Drain Doctor Gloucestershire. I would also like to thank the Dwyer Group, who have also been such a huge support and provided me with the guidance and infrastructure to keep the business in a good healthy state.”

‘Fantastic representative’

Pierre Jeannes, Vice-President of Operations for Drain Doctor, congratulated Ruth on her award, saying: “Ruth has been remarkable over the past few months to keep the franchise up and running despite all the encounters that she has come up against. No-one else I know could have coped as well as Ruth and we are proud that she is part of our Dwyer Group family. Not only is she a fantastic representation of Drain Doctor’s values, but she still manages to keep the business operating so steadfastly. A big congratulations!”