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Would you believe it?

All Areas > Legal & Finance > Money Matters

Author: Roger Downes, Posted: Thursday, 24th March 2016, 08:00

Regular readers of this column will be familiar with my view that big is certainly not beautiful, as I champion the cause of small and medium sized businesses. So it was with gaping mouth that I read statistics recently on some of the very biggest organisations on the planet.

Top of the lot, the biggest corporation (as the Americans like to call them) in the world is Alphabet. Who? I hear you cry. Well, it’s the ultimate parent company of Google, amongst others. Ah, makes more sense now. At the start of this year its £379 billion valuation saw it overtake Apple at the top of the tree, with Microsoft lagging behind at number three. You can see the connection as to market sector very easily.

In the UK there are a range of industries in the top ten, with banks, pharmaceuticals, telecoms and oil companies all doubly represented. Royal Dutch Shell (do they only add Royal into the name to make us think they are from these parts?) top the list and have done so for some time, but they are only a fraction of the size of the US-based high tech companies.

An uncaring, dispassionate attitude towards customers

Sadly I am not privy to the list of biggest companies ranked by the amount of tax that they pay in the UK, which would make interesting reading when you consider some of the stories circulating about the world’s new number one force.

The presence of HSBC and Lloyds in the UK top ten, with Santander, Barclays and RBS all hot on their heels, serves to confirm my long-held view that the banks are in it for their shareholders not for their long-suffering customers.

Even my own profession doesn’t escape the plague of over-exaggerated size. Last year PricewaterhouseCoopers rose to the summit of the accountancy world in terms of fees charged – a staggering £24.3 million for doing accounts and tax returns! Not really – they are essentially consultants rather than accountants these days, but their annual turnover is still phenomenal.

What’s the key to their success? Monopoly. Not the board game (although this is the source of its name), but control over the markets in which they operate and what appears to be an uncaring, dispassionate attitude to customer service, because as soon as one customer leaves, another three come along.

Rant over – see you next month when I will look at some of the key issues arising from the Chancellor’s recent Budget.

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